Last Updated: 09/08/2026
At 3D Spare Shop, we aim to ensure that you receive the correct products in good condition. This policy explains our process for order cancellation, returns, replacements and refunds.
Order Cancellation
You can request cancellation of your order by contacting us at contact@3dspareshop.in.
Cancellation requests should be made before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
If we receive a cancellation request before dispatch and approve it, the applicable amount will be refunded to the original payment method.
Cancellation by 3D Spare Shop
We may cancel an order if:
- The product is unavailable.
- There is an obvious error in the product price or information.
- The provided shipping address cannot be serviced.
- The payment cannot be verified.
- We are unable to fulfil the order for another valid reason.
If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.
Damaged Products
If you receive a product damaged during delivery, contact us at contact@3dspareshop.in within [24/48 HOURS] of delivery.
Please provide:
- Order number
- Photographs of the package
- Photographs of the damaged product
- Unboxing video, if available
- A brief description of the issue
After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.
Wrong Product
If you receive a product different from the one you ordered, contact us within [24/48 HOURS] of delivery.
After verification, we may arrange a replacement or refund.
Missing Products
If any product is missing from your order, contact us within [24/48 HOURS] of delivery with your order number and relevant details.
We will review the issue and provide an appropriate resolution.
Product Compatibility
Customers are responsible for checking product compatibility before placing an order.
If you are unsure whether a product is compatible with your 3D printer, please contact us before ordering.
A return or refund may not be available simply because a product is incompatible with your printer when the wrong product was ordered by the customer.
Returns
Returns are accepted only for products that are eligible under our return policy.
Return Window: [X DAYS] from the date of delivery.
Returned products must be unused, undamaged and in their original packaging, along with all accessories and items supplied with the product.
Certain products may not be eligible for return once opened, installed or used, particularly electronic or electrical components.
The return eligibility of a product may also be specified on its product page.
Refunds
Once a refund is approved, it will be processed to the original payment method.
Refund Processing Time: [X-X BUSINESS DAYS]
The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.
Return Shipping
If a return is required because we sent the wrong product or the product arrived damaged, we will provide instructions regarding the return.
For other eligible returns, the customer may be responsible for the return shipping cost.
Failed Payments
If your payment has been deducted but your order was not successfully placed, please contact us at contact@3dspareshop.in with the payment or transaction details.
After verification, any applicable refund will be processed through the original payment method.
How to Request a Return or Refund
To request a cancellation, return, replacement or refund, contact:
3D Spare Shop
Website: 3dspareshop.in
Email: contact@3dspareshop.in
Please include your order number and a brief description of the issue. For damaged or incorrect products, please also provide relevant photographs or video.
We will review your request and inform you of the next steps.